10 game-changing quotes to inspire your B2B customer service team

Lead Forensics, Tuesday 4 July 2017
5 min read time
Two hands with smiling faces drawn on each finger. Thought bubbles and speech bubbles are coming off of each digit to represent team discussion and collaboration

For B2B marketers, it can be all too tempting to focus all attention on lead generation and driving the very best ROI - it’s a pretty big cog in the wheel.

But when it costs 6 – 7 times more to acquire a new customer than to keep a current one, reducing churn plays a huge role in business growth – so, are you really giving your client retention strategy the love and attention it deserves?

We’ve put together some game-changing customer service quotes from our favourite B2B gurus(and other unlikely sources too!) to inspire a first class retention strategy.


1. Bob Hooey, Motivational Speaker - “If you’re not taking care of your customer, your competitor will.”

Click here to download a high resolution version. 




2. Matthew Stein, HubSpot Customer Support Team Manager – “Knowledge is power. Teaching our customers how to solve their own problem empowers them, and gives them a sense of control.”

Click here to download a high resolution version. 




3. Maya Angelou, Author – “ People will forget what you said, people will forget what you did, but people will never forget how you made them feel.”

Click here to download a high resolution version. 




4. Seth Godin, Linchpin Author & blogger – “Our job is to connect to people, to interact with them in a way that leaves them better than we found them, more able to get where they’d like to go. Every time we waste that opportunity, every page or sentence that doesn’t do enough to advance the cause is waste.”

Click here to download a high resolution version. 




5. Coco Chanel, Designer – “ In order to be irreplaceable one must always be different”

Click here to download a high resolution version. 




6. Shep Hyken, Customer Service Speaker – “Customer service opportunities are everywhere, if you just pay attention. Observation is the key. Look, listen, and you will notice opportunities to create customer amazement.” 

Click here to download a high resolution version. 




7. Jeff Bezos, CEO Amazon - “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends”

Click here to download a high resolution version. 




8. Walt Disney, Mouse Creator Extraordinaire – “Do what you do so well that they will want to see it again and bring their friends.”

Click here to download a high resolution version. 




9. David Meerman Scott Marketing & Sales Strategist – “We all want to do business with other humans. We want to know there’s a living, breathing person behind the communications. And we want reassurance that those humans on the other side understand and want to help us.”

Click here to download a high resolution version. 




10. Becky Fromm, Zendesk – “The voice of the customer has never been louder. Thanks to social media and the changing dynamics of communication, every one of your customers now has the power to bring you more business—or drive it away.”

Click here to download a high resolution version. 





Which of these quotes inspired you the most? Tweet us @Leadforensics


What we say - having passion for your product and sharing that passion with your customer is key to creating amazing customer service – and improving retention too. Get our free checklist on providing an outstanding customer experience for more advice on how to keep your customers happy. 


Find out more about boosting your retention with Lead Forensics lead generation software by arranging a free demo and trial. 

Lead Forensics Checklist: The questions you need to ask every new prospect

Topics: Customer service, Retain and Grow

Other blog posts

Essential generation strategies for your business



Lead generation remains a fundamental process, enabling business success. Identifying and capturing new business opportunities can be tough, especially when competing against other organizations or types of product. Your lead generation strategy needs to stand out, quickly grab audience attention and encourage conversion- but this is easier said than done. Use these essential strategies to revolutionize your lead generation approach for advanced business success. 

Read More

Sales prospecting techniques you need to use



More than 40% of B2B salespeople say prospecting is the most challenging part of their role. The prospecting process is deemed more difficult than closing and qualifying opportunities! In many ways, this isn’t a shocking revelation. We can naturally assume that working with a cold lead who has never heard of your product or solution is harder than working with an opportunity already entered into your pipeline. A successful B2B sales strategy prospects new opportunities in many ways, from cold calling to email and social media communication. To achieve the ultimate sales success, you need to use these nine essential prospecting techniques.

Read More

The ultimate B2B sales strategy template



A B2B sales strategy is essential to achieving business growth. Without a steady stream of revenue and a continually expanding client base, you cannot hope to propel your business forward. When you’re new to business, or you’ve been in the world of sales for many years, sometimes it helps to strip it all back and start again. These steps can help you do just that, guiding you through six easy processes that help you outline the ultimate strategy.

Read More